Professional Learning Day – Session #8

Risk Reduction through Quality


1- Developments in Risk Management at the International and Canadian levels will be explored.
2- Managing Risk from the organizational level to the project level — Risk Management is an effective approach that can be applied at various levels of the continuum of management, from the strategic to the operational management.
3- How Risk Management can reinforce Quality Management — Risk Management is a key area of focus to ensure the provision of quality products and services.
4- Example of a methodology for Quality Management and Process Improvement — The methodology that will be presented integrates key aspects of Risk Management. 


Mr. Jean Tourigny was appointed to the position of Director of Quality Management in Public Works and Government Services Canada in August of 2007. Mr. Tourigny is responsible for leading the implementation across the Department of a Quality Management Initiative to reinforce sound management and service delivery.

Prior to joining PWGSC, Mr. Tourigny was in charge of a modern management office in the Senate Administration.  His main responsibilities included fostering public governance, transparency and accountability and supporting the continuous improvement of management practices and processes,
including in the areas of strategic / business planning and reporting, performance measurement, risk management and policy integration.

Prior to joining the Senate Administration, Mr. Tourigny lead strategic and business planning initiatives at the Treasury Board Secretariat and the Public Service Human Resources Management Agency of Canada. He was also involved in public management initiatives such as the modernization of human resources management. Earlier in his career, Mr. Tourigny held positions of responsibility in the area of human resources management with the Treasury Board Secretariat, and also managed operational services in various departments.

Mr. Tourigny holds a Certificate in Management from the University of Ottawa and a Bachelor of Arts (Translation) from the University of Montreal. M. Jean Tourigny a été nommé au poste de Directeur de la gestion de la qualité à Travaux publics et Services gouvernementaux Canada en août 2007.
M. Jean Tourigny est responsable de diriger la mise en oeuvre dans ce ministère d’une initiative de gestion de la qualité pour renforcer la saine gestion et la prestation des services.
Avant de se joindre à TPSGC, M. Tourigny dirigeait un bureau de gestion moderne à l’Administration du Sénat.  Ses principales responsabilités comprenaient l’avancement de la gouvernance, de la transparence et de la responsabilisation publiques et le soutien à l’amélioration continue des pratiques et processus de gestion, notamment dans les secteurs de la planification stratégique / opérationnelle et des rapports connexes, de la mesure du rendement, de la gestion des risques et de l’intégration des politiques.
Avant de se joindre à l’Administration du Sénat, M. Tourigny a dirigé des activités de planification stratégique et opérationnelle au sein du Secrétariat du Conseil du Trésor puis à l’Agence de gestion des ressources humaines de la fonction publique du Canada. Il a également contribué à des initiatives de gestion publique comme la Modernisation de la gestion des ressources humaines.
Au cours de sa carrière, M. Tourigny a occupé des postes de responsabilité dans le domaine de la gestion des ressources humaines au sein du Secrétariat du Conseil du Trésor et également comme gestionnaire de services opérationnels au sein de divers ministères. M. Tourigny possède un Certificat en gestion de l’Université d’Ottawa et un baccalauréat avec spécialisation en traduction de l’Université de Montréal.


George Martin joined the Public Service in 1998 after a 15 year career in the Private Sector.  He has worked on major IT projects including the department of Public Works and Government Services Canada (PWGSC) Office Infrastructure Renewal project, PWGSC Government “On Line” project, PWGSC Electronic Supply Chain project, the Government of Canada Shared Travel Services initiative and the Government of Canada Corporate Administrative Shared Services initiative.   On assignment in 2007, George was responsible for the preparation of Environment Canada’s Corporate Risk Profile, Corporate Risk Mitigation Strategies and Management Accountability Framework response.  George is currently working in the Office of the Chief Risk Officer at PWGSC, where he has a wide range of responsibilities in the field of Risk Management.