Location: NCR – Colonel By Room, Ottawa City Hall
Subject: “IT-Enabled Service Excellence“
Registrants: 27
Presentations: Attached.
Speaker: A panel discussion with the following panelists:
- Vikesh Srivastava – Bureau of Business Planning and Operations, Health Canada [Presentation]
- Christine O’Conner/Greg Thompson – Canadian Intellectual Property Office (CIPO) [Presentation]
- Thom Kearney – formerly of the automaty online National Initiative to bring Social Media to the Public Service of Canada [Presentation]
Abstract: Moderated by Michael Hart, the panel members explored some of the approaches they’ve taken to use IT to improve service delivery, as well as some successes and pitfalls encountered along the way. Everyone had the opportunity to ask the panel members questions, and benefitted significantly from the interaction between panel members as they expanded on the subject.
Site visitors are encouraged to click on the [Presentation] links above.
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