Location: NCR – Colonel By Room, Ottawa City Hall
Subject: “Change Management: The People Dimension”.
Presentations: The May presentations are not available. This link will access the Ottawa Public Sector Quality Fair Program where the presentations are available.
Speakers: Canadian Air Transport Security Authority (CATSA)’s Renée Légaré, the Department of National Defence Canadian Forces Liaison Council’s Valerie Keyes and the University of Ottawa Telfer School of Management’s Michael Miles. The Panel Moderator was CPSQA Director John Thomas.
This topic encouraged a very good turnout and resulted in three excellent presentations followed by a very useful discussion period. It was clear from the questions that the attendees recognized the importance of effective change management and none seemed surprised that people are the key.
Note: This Panel was so well-received that the Committee responsible for organizing the 2009 Ottawa Public Sector Quality Fair chose to invite the Moderator and Panelists to participate in that CPSQA-hosted event.