Location: NCR – Victoria Room, Delta Ottawa Hotel
Subject: “Implementing NQI PEP® in a multi-site organization”
Presentation: Not available.
Speaker: Alain Bastarache, CEO of the Department of National Defence’s Canadian Forces Housing Agency.
This was a joint NQI-ASQ Ottawa-CPSQA meeting, hosted by DND on behalf of NQI.
Alain described the challenges and successes in implementing NQI’s Progressive Excellence Program in his Headquarters and in 26 offices located on DND bases across Canada. His presentation prompted some good questions from a mixed group of attendees.