NCR Chapter Networking Meeting – 2015-06-23

Location: NCR – Le Salon, National Arts Centre

Subject:  Introduction to ISO 9001:2015 the international standard is changing

Presentation: Click here to view Presentation. Please note the additional speaker notes are not currently accessible. This is being investigated.

Registrants and “walk-ins”: 42


1. Begonia Lojk – Director, CGSB provided an introduction to the Canadian General Standards Board (CGSB), a department of Public Works and Government Services (PWGSC), which provides standards development and conformity assessment services, including programs for certification of products and services, registration of quality, environmental and health & safety management systems. CGSB is accredited by the Standards Council of Canada, and is the registrar of choice for public sector organizations.

2. Donald

 Fulton, Team Leader, Conformity Assessment Division, CGSB

Donald Fulton joined CGSB in 2002 as the Team Leader in Certification Services, within the Conformity Assessment Division. He is the former Team Leader for Quality and Environmental Certification programs, as well acting Manager of Conformity Assessment. Current responsibilities include overall management of the certification and qualification programs for products and services. Donald is also a registered professional engineer in Ontario

3. Michael Hart, President and CEO of HUMAN. Michael has over 30 years experience in Quality Management and Organizational Excellence. He is a member of the National Board of Directors for the Canadian Public Sector Excellence Network (CPSEN) and a senior member of the American Society for Quality (ASQ) with designations as a Certified Quality Engineer (CQE), Certified Quality Auditor (CQA) and Certified Manager of Quality/Organizational Excellence (CQMOE). Michael is also a Licensed Associate for Excellence Canada (formally NQI), administrator of the prestigious “Canada Award for Excellence”, and holds a Masters of Business Administration degree with a specialty in Quality Management from the University of Leicester in the UK.

Donald and Michael jointly presented the material and responded to questions.


The presentations started by a short CGSB introduction by Begonia Lojk who took a few moments to tell everyone about CGSB and its evolving mandate that now will focus on public sector clients. This was followed by a team presentation from CGSB’s Don Fulton and HUMAN’s Mike Hart. The presentation gave everyone a very good description of the changes to be made by the 2015 revision of ISO 9001. It was explained that this will not be a simple update to correct some of the content but rather will be a major revision. Attendees asked many questions – which were addressed very well by Don and Mike. It was clear that the allotted time was insufficient for a thorough review of the new standard but feedback after the meeting suggested the team did a good job.