Purpose of this page
This area of the website is devoted to information developed by CPSEN Directors and made available for posting to this site. Implicit in the postings will be that prior author approval has been received if the documents are made available by Directors but authored by someone else. Such items as CPSQA – and now CPSEN briefings, papers, etc., will be posted here for information as part of the CPSEN knowledge base.
Documents of interest
Ottawa, 2010-05-13: CPSQA Chair, John Thomas, made a presentation to the NQI President’s Excellence Advisory Council for the NCR (PEAC-NCR) entitled “Managing Workload to Reduce Stress and Increase Productivity”. This was an introduction to a series of presentations to be made to CPSQA’s NCR Chapter beginning in September, 2010. The presentation is an attachment to this page.
Ottawa, 2009-08-06: CPSQA Directors met and during that meeting approved a document entitled “CPSQA Geographic Expansion” in which CPSQA services are reviewed and the running of a pilot project with two expansion chapters is discussed…(more)
Ottawa, 2009-03-10: CPSQA Chair, Tristan Hovey, made a Quality Management presentation to the senior staff of the Office of the Auditor General entitled “Quality Management in the Public Sector” – presentation attached below.
December, 2008: “Pursuing Excellence in Challenging Times”, published by Canadian Government Executive magazine, authored by Don Wilson and Tristan Hovey, Co-Chairs of the Ottawa Public Sector Quality Fair – a public service announcement that talks about closing the gap between expected performance and reality…(more)
November, 2007: “Quality Renaissance”, published by Canadian Government Executive magazine, authored by Vic Pakalnis and Don Wilson describes the growing interest in quality at all levels of government…(more)
Ottawa, 1996: “Quality Assistant Self-Assessment (QASA) – 1996”. This information, taken from the CPSQA archives, was prepared by Moyra McNeill and Rowly McPherson…(more)
Ottawa, 1996: “Public Sector Quality Needs Self-Assessment (PSQNS) – 1996”. This information, taken from the CPSQA archives, was prepared by Rowly McPherson…(more).