Quality Fair Day – Panel #3

Quality in a Changing Public Service
 
Abstract
 
What’s the Quality Value Chain in Public Service  and how are  leaders in the public services at federal, provincial and municipal levels dealing with the new realities: a retirement  “tsuanami “,  restructuring – cost cutting and the global  economic meltdown.  Is Quality a frill or essential to survival. Come hear
three distinguished leaders give their perspectives on the question.  The session is moderated by the CPSQA ‘s Vic Pakalnis , now with  Queen’s University.