Quality Fair Day – Panel #3

Quality in a Changing Public Service
What’s the Quality Value Chain in Public Service  and how are  leaders in the public services at federal, provincial and municipal levels dealing with the new realities: a retirement  “tsuanami “,  restructuring – cost cutting and the global  economic meltdown.  Is Quality a frill or essential to survival. Come hear
three distinguished leaders give their perspectives on the question.  The session is moderated by the CPSQA ‘s Vic Pakalnis , now with  Queen’s University.