Quality in a Changing Public Service
Abstract
What’s the Quality Value Chain in Public Service and how are leaders in the public services at federal, provincial and municipal levels dealing with the new realities: a retirement “tsuanami “, restructuring – cost cutting and the global economic meltdown. Is Quality a frill or essential to survival. Come hear
three distinguished leaders give their perspectives on the question. The session is moderated by the CPSQA ‘s Vic Pakalnis , now with Queen’s University.
three distinguished leaders give their perspectives on the question. The session is moderated by the CPSQA ‘s Vic Pakalnis , now with Queen’s University.