Quality Fair Day – Panel #3 – Panelist 3

Quality in a Changing Public Service

 Panelist: Steve Kanellakos, MPA


Steve Kanellakos is the Deputy City Manager of City Operations at the City of Ottawa.  Steve is responsible for over 11,500 city employees, with a budget of $1.3 billion.  Steve oversees the operations and delivery of services to residents of Ottawa, such as fire, paramedic, social services, recreation and culture, surface operations, traffic and parking, and corporate support services.

Steve has held several senior positions during his 23 years in municipal government within the Ottawa region.  These include 15 years with municipal police services as Director of Administration, Gloucester Police Service and Director General of Corporate Services, Ottawa-Carleton Regional Police.  In 2000, Steve was appointed General Manager of Emergency and Protective Services for the newly amalgamated City of Ottawa.  In 2004, Steve was appointed Deputy City Manager of Community and Protective Services and in 2008, he was appointed Deputy City Manager of City Operations, both with the City of Ottawa.

In each one of his appointments, Steve has been responsible for leading significant change and amalgamation of numerous services.  Steve is currently focused on ensuring that city services are client focused and financially responsible.

Steve has a Masters of Public Administration and a Bachelor of Administration (Honours) from Carleton University.