Professional Development Session 2B

Subject: “POWER PDCA – an innovative tool to drive process improvements”.

Abstract: Learn about a revolutionary new way to approach continuous improvement projects using the Plan, Do, Check, Act philosophy. Experience the use of positive speak, positive visioning to provide innovation rather than compliance. See how project management, quality management and change management come together to create a powerful alternative to Six Sigma’s regimented overkill.

Bio: Michael Hart – with 27 years experience in Quality Management and Organizational Excellence, Michael has developed and taught college level courses in statistics and management practices. He is a senior member of the American Society for Quality (ASQ) and a 12 year member of the Executive Committee for the Ottawa Valley Chapter, a member of the National Board of Directors for the Canadian Public Sector Quality Association (CPSQA), Principal for HUMAN, a consulting firm focusing on facilitation and training in the areas of quality management and organizational excellence, and President of Meeting Places Inc., Canada’s national workplace training and consulting database.

He has critical quality related certifications from the ASQ, including Certified Quality Engineer (CQE), Certified Quality Auditor (CQA) and Certified Manager of Quality/Organizational Excellence (CQM/OE). The American Society for Quality is the largest association of quality practitioners in the world whose certifications are held and recognized internationally. Michael is also a National Quality Institute (NQI) Certified Excellence Professional (CEP). NQI is a non-profit organization that administers the Canada Award for Excellence program, which honours Canada’s top organizations.

Michael is also the author of many manuals, training programs and tools including “POWER PDCA”, “Problem Solving Made Easy”, “Design of Experiments”, “Failure Mode and Effects Analysis”, “Statistical Process Control”, “Close the Gap” gap analysis tool, “The Internal Audit Handbook”, “Customer Satisfaction Model” and an ISO 9001 employee training video.

His specialization includes training, consulting and coaching in Quality Management and Organizational Excellence, Strategic Planning and Performance Measurement, Process Mapping and Process Improvements, Problem Solving and Root Cause Analysis, ISO 9001 Management System Implementation, Internal QMS Audits and Program and Process Assessments. Clients within the Public Sector include CNSC, Health Canada, DND, CATSA, Environment Canada, Bank of Canada, Transport Canada, Ontario Ministry of Labour, HRSDC, and CRA.