Subject: “Driving to Service Excellence”
Abstract: This session talks about the role of a robust talent management regime in supporting service excellence. Addressing the talent issues and opportunities can better enable an organization to focus attention on client service. The session will focus on understanding how an organization’s approach to talent management provides a solid backdrop or foundation for service excellence.
Bio: Allison Dakers is an Executive Consultant in IBM’s Strategy & Transformation Service. She has extensive experience in public sector human resources and has worked with public sector clients in re-thinking their HR processes & practices for over 20 years. Allison will be joined by Todd Luckasavitch, an IBM Senior Consultant with an expertise in Talent Management.
Todd Luckasavitch, is an IBM Managing Consultant with experience and expertise in Talent Management.