Senior Executive Director of the Processing and Payment Services Branch, Service Canada
Pat Walcott is responsible for the delivery of Pensions and Employment Insurance (EI), including the Call Centres in Ontario Region.
Pat has spent her 35 year career in the Department working across all business lines within the mandate of Service Canada and in various functions including legislative impact assessment, technical/policy support, technical training, audit and compliance reviews, and development and implementation of IT. Her experience spans the local, regional and national levels.
Pat lists among her career highlights her work as the government representative on a task force established to examine and develop options for Employment History Reporting for Employment Insurance (ROE). The task force and the implementation team were the 1997 recipients of the Institute of Public Administration (IPAC) Innovations in Management Awards. The theme of the Award was connecting citizens to government.
Pat was the recipient of the Head of the Public Service Award 2001 for Service Delivery Excellence. This award related to the successful implementation of strategies to impact on operational performance and quality across eight operations in the Toronto/York sector. This work is now reflected in her drive to move the region to an enterprise wide approach for processing both regionally and nationally.
In 2009 Pat was awarded the Lieutenant Governor’s Medal of Distinction in Public Administration, Ontario’s highest honour for public service. This prestigious Medal is awarded annually to an individual who has shown distinguished leadership in public administration, or who, by writings and other endeavours, has made a significant contribution in the field of public administration in Ontario. The selection criteria for the Medal of Distinction include leadership, innovation and creativity, accomplishment and impact, dedication and sustained effort, and contribution to the profession and the community.
Pat holds a MBA from Queens University and a B.Sc. from Acadia University and. She is a professor at Ryerson University where she teaches Current Issues in Public Administration in the School of Public Policy and Politics.