Networking Meetings:

 

Our NCR Chapter Networking meetings are now being held in Jean Pigott Place.at Ottawa City Hall. Online registration has been arranged with Eventbrite, the same organization that has provided online registration and payment services in the past for our Fairs and, for our Networking Meeting free events. Eventbrite does not charge for our Meeting registration services since our Networking events are free but now that we are asking for donations toward our Hot Breakfasts, a second donation ticket has been programmed into the Eventbrite site. To register for a Networking meeting simply go to the Coming Events block at the left (on the Home Page) and click on Register Now.

Our Networking Meeting Archive

This section of our site contains a vast collection of archived networking meeting reports. To view photos taken at our meetings, follow this link to that section of our Gallery.

Please note that we do not have presentations for all events but those that we have are linked to the appropriate meetings.

2016 – NCR Networking Meetings

  • 2016-10-12Empowering Leaders in the Public Sector: leading, managing and thriving“.
  • 2016-05-18 – CPSEN NCR Chapter and CareerJoy Event. “Career Literacy: Navigating and building success in your Public Sector career”.
  • 2016-02-10 Karen Jackson, “Mental Health in the Workplace: creating a culture of support for employeesSamantha Munro, “People, Leadership, Excellence: Our Journey on the Path to a (More) Psychologically Safe and Healthy Workplace”.

2015 – NCR Networking Meetings

  • 2015-10-07The 2015 CPSEN Annual General Meeting was held followed by two Presentations, by Jean Tourigny and John Thomas – both past Chairs of CPSQA.
  • 2015-06-23 – Begonia Lojk, CGSB Director – introduced CGSB; Donald Fulton, CGSB and Mike Hart, HUMAN, conducted the workshop.
  • 2015-04-16 – France Bergeron “Lean 101 for the Public Sector: What you need to know… it is not all about the belts!
  • 2015-02-17 – Mark Wilcox “Excellence System in CFIA – a case study on Excellence involving the Canadian Food Inspection Agency

2014 – NCR Networking Meetings 

  • 2014-11-19 – David Henley “Making Training More Accessible for a High‐Performing Public Service –  Changing the Traditional Learning Model” and Patricia Mosher “Business Improvement and Transformation in the Government of Canada – A New Tool for Learning and Sharing”.
  • 2014-09-17 – Thom Kearney – “The Shifting Sands of Excellence – knowing when good, is good enough“.
  • 2014-06-18 – Roy Edwards – “Leveraging a Culture of Continuous Improvement at the Canadian Nuclear Safety Commission”.
  • 2014-04-16 – Jonathan Steeves – “Organizational Excellence Model: Excellence Canada’s new super standard for quality and a healthy workplace”.

2013 – NCR – Networking Meetings 

  • 2013-11-20 – Anne Casault – “Management Accountability Framework”
  • 2013-09-18 – Craig Szelestowski – “ Results, not Resistance: building buy-in and execution in your quality improvement projects”
  • 2013-04-16 – Awad Loubani – “Risk Management and Quality: how to supercharge improvement in your organization”

2012 – NCR Networking Meetings 

  • 2012-11-20 – Verna Lawrence-Toy – “Portfolio Management – optimizing management of projects”
  • 2012-09-19 – Mark Willcox – “Quality Management System in CFIA – a QMS case study involving the Canadian Food Inspection Agency”
  • 2012-06-13 – Neil Cruickshank – “ Organizational Transformation within CSEC – changing the culture for today’s workplace “
  • 2012-04-25 – John Thomas & Michael Hart – ” Appreciative Inquiry and Business Process Re-engineering – a case study with Trinidad & Tobago’s Ministry of Industry and Trade.

2011 – NCR Networking Meetings 

  • 2011-11-22 – Dale & Trevor Stevenson – “Brain Power and Innovation:Applying Neuroscience for Higher Quality Leadership in the Public Service”
  • 2011-09-21 – John Thomas – “Leading Organizational Change: Best Practices and Leading-edge Thinking”
  • 2011-06-15 – Nicole Goodfellow – “How to Bring Clarity to a Business Excellence Journey” 
  • 2011-04-27 – Stephen Davies – Part 1: “Building an e-learning Strategy”; Part 2: “Effective Online Learning” 

2010 – NCR Networking Meetings 

  • 2010-11-24 – Yves Roy – “Lean Six Sigma: A Methodology to Improve Performance” 
  • 2010-09-29 – Janet Carr – Change Management in the Public Sector”
  • 2010-06-03 – Jacques Bérard & Virginie Ethier – “Change Management in the Public Sector”
  • 2010-04-15 – Vikesh Srivastava, Christine O’Connor/Greg Thompson & Thom Kearney – “IT-enabled Service Excellence”

      B.C. Interior Information Meeting 

  • 2010-06-09 – Don Wilson – “Canadian Public Sector Quality Association: Supporter of Quality and Excellence in the Public Sector”

2009 – NCR Networking Meetings 

  • 2009-11-18 – John Thomas – “Develop an Action Plan from Results of Electronic Voting”
  • 2009-09-30 – John Thomas & Vic Pakalnis – “The Use of Electronic Voting in Facilitated Self-Assessments”
  • 2009-06-10 – Dan Corbett – “What Would W. Edwards Deming Think of Appreciative Inquiry?”

         – Kingston Inaugural Networking Meeting

  • 2009-12-02 – Dan Corbett – “The Excellence Journey – Creating Infiinite Possibilities”

2008 – NCR Networking Meetings 

  • 2008-11-26 – Chuck Henry, Anna Belanger & Rob Sibley – “Creating an Open and Collaborative Work Environment with Social Software”
  • 2008-10-01 – Dr. Paul Crookall – “The Quest for Excellence in the Public Service: Where to Begin.”
  • 2008-05-27 – Renée Légaré, Valerie Keyes & Michael Myles – “Change Management: The People Dimension.”
  • 2008-04-15 – Luc Casault – “Reducing Funding Pressures in Corporate Groups by Implementing a Shared Services Organization.”
  • 2008-01-16 – Yves Roy & Richard Laing – “How the Health Canada Burnaby Forensic Laboratory Uses Six Sigma Tools to Improve Process Performance.”

2007- NCR Networking Meetings 

  • 2007-12-06 – Ross Kippen, Mike Tipman & Cheryl Baird – “Canada Revenue Agency Best Practices Program.”
  • 2007-10-03 – John F. Thomas – “Why the Public Service is Responsible for Canada Falling Short of its Potential and Lagging behind its International Peers.”
  • 2007-05-10 – Cheryl Baird & Jim King – “12 Steps to a Flawless Process – Turning Complaints into Quality Service” & “Process Improvement at Information Technology & Information Technology Services Branch of PWGSC.”
  • 2007-01-18 – Vic Pakalnis – “Healthy Workplace – Yes it can be done.”

2006 – NCR Networking Meetings 

  • 2006-12-14 – Alain Bastarache – “Implementing NQI PEP® in a multi-site organization.”
  • 2006-11-14 – Daniel Keopke & Wayne Levin – “Six Sigma – Meet the Experts.”
  • 2006-02-22 – Janet Carr – “Workplace Health.”

2005 – NCR Networking Meetings 

  • 2005-11-23 – Marion Wright – “Mental Health in the Workplace.”

2004 – NCR Networking Meetings 

  • 2004-01-28 – Victor Abele – “TBS’ Management Accountability Framework.”

2003 – NCR Networking Meetings 

  • 2003-11-26 – Bonni Hrycyk – “Using client surveys to improve services to clients.”
  • 2003-10-22 – Paul McDowall – “A Hitchkiker’s Guide to Communities of Practice in the Public Sector.”
  • 2003-09-24 – Dr. Michael Armstrong – “The Six Sigma approach to quality improvement and its application in an education setting.”
  • 2003-06-26 – Andy Butterfield – “Development and Implementation of an Integrated Management System – a Health Canada journey.”
  • 2003-04-22 – Ron Tessier – “Gap analysis – What is it and how do you do it!”
  • 2003-03-20 – Rafeek Khan – “Public Sector Organizations & ISO 9000-2000 Quality Management System.”
  • 2003-02-20 – Marc Tremblay – “Quality Service in the Court Services Division (CSD), Ministry of the Attorney General (Ontario)
  • 2003-01-23 – Don Dickie – “How to make statistics work for you.”

 2002 – NCR Networking Meetings 

  • 2002-11-21 – Victor Abele – “Measuring Client Satisfaction – the view from the Treasury Board Secretariat.”
  • 2002-10-24 – Vic Pakalnis – “The Story of Excellence in Customer Service – The Story of the Ministry of Labour, Government of Ontario winning the Amethyst Award.”
  • 2002-06-19 – Charles Vincent – “From Art to Science: How the Institute for Citizen-Centred Service is Helping Governments Improve Service Quality.”
  • 2002-03-20 – Dr. Don Dickie – “From quality to customer management with an emphasis on the importance of front line employees.”
  • 2002-01-23 – Yves Boudreau – “Overview of the new CGSB 184.1-02 (Guidelines for Implementing ISO 9001:2000 Quality Management Systems in Public Sector Organizations).”

2001 – NCR Networking Meetings 

  • 2001-12-07 – Glynnis French / Claude Gravel – “Workplace Well-being – The Challenge” / “Opinion Surveys: The Experience of Statistics Canada.”
  • 2001-11-29 – Art Daniels – “Quality in Government: The Ontario Experience.”
  • 2001-02-01 – Dr. Fred Bird – “Ethical Auditing for Excellence.”
  • 2001-01-04 – Professor Clinton Archibald – “The New Public Service and Quality Service.”

2000 – NCR Networking Meetings 

  • 2000-11-02 – Desmond Gray – “ISO 9001:2000 – The final version.”
  • 2000-10-05 – Dan Corbett – “What is new at NQI and an update  on the Framework.”
  • 2000-09-07 – David Hutton – “Driving Continuous Improvement in the Public Sector.”
  • 2000-06-15 (SCOAP Annual General Meeting) – Nathan Rudyk – “Dis-Intermediation or Bricks and Mortar: What’s Really Dead?”
  • 2000-06-01 – George Laszlo – “Quality in the government and non-profit arena.”
  • 2000-05-04 – Don Guy – “Customer Service Surveys in the Public Service.”
  • 2000-04-06 – Blaine Kennedy – “Your brains, your ideas, your opinions and planning for the future.”
  • 2000-03-02 – Joanne Toews – “What has the Canadian federal government learned from the analysis of the results of the Public Service Employee Survey?”
  • 2000-02-03 – Cheryl Baird – “The 10 Cardinal Sins of Process Improvement.”

1999 – NCR Networking Meetings 

  • 1999-11-04 – Rob Taylor – “An Example.”

1998 – No meetings recorded

1997 – NCR IQN Meetings

  • 1997-11-06 – “Quality Practitioners Open House II.”
  • 1997-02-06 – IQN Meeting, Chair Chris Dodge.

1996 – No meetings recorded