Location: NCR – Richmond Board Room, Ottawa City Hall
Subject: “Canada Revenue Agency Best Practices Program” / “Setting up a Centre of Expertise for Quality: an International Perspective”
Presentation: Not available at this time
Speakers: Ross Kippen, Editor/Secretariat Best Practices CRA Client Relations & Business Management Directorate Information Technology Branch and Mike Tipman, Consultant, CRA Client Relations & Business Management Directorate, Information Technology Branch spoke about the Canada Revenue Agency Best Practices Program and Cheryl Baird, Canada Revenue Agency and CPSQA Secretary
Three excellent speakers kept attendees involved as Mess’rs Kippen and Tipman discussed the CRA best practices program. Cheryl followed up with her presentation that also captured the attention of those present.