Location: NCR – Health Canada Offices, Slater Street.
Subject: “12 Steps to a Flawless Process – Turning Complaints into Quality Service” (Cheryl) & “Process Improvement at Information Technology & Information Technology Services Branch of PWGSC” (Jim).
Speakers: Canada Revenue Agency’s Cheryl Baird and Public Works & Government Services Canada’s Jim King.
Approximately two dozen Members and visitors attended this meeting to hear two excellent speakers. Both prompted many questions which continued as the meeting ended.