NCR Networking Meeting – 2004-01-28

Location: NCR – Marriage Preparation Room, Ontario Provincial Court Building

Subject:  “TBS’ Management Accountability Framework and other recent TBS initiatives – where are we and where are we going”.

Presentation: Not available

Speakers: Victor Abele, Director Service Delivery Improvement, Treasury Board Secretariat.

Victor’s presentation addressed TBS’ efforts to develop a multi-channel service strategy, government-wide performance indicators and service standards, but with a focus on TBS’ recently developed Management Accountability Framework (MAF) for assessing departmental management performance, including performance measures and Key Performance Indicators (KPIs) as they pertain to the provision of Citizen-centred Service. This was of considerable interest to those attending since it was evident that serious efforts are being made to improve government services. It was noted that the Departmental Deputy Ministers are being expected to do all they can to meet the MAF requirements and to report annually to the Clerk.