Location: Ottawa (Hull) – PWGSC Board Room, Plaza de la Chaudière.
Subject: “Quality Service in the Court Services Division (CSD), Ministry of the Attorney General (Ontario)“
Presentation: Attached.
Speaker: Marc Tremblay, Client Services Officer with the East Regional Office, Court Operations, Court Services Division, Ministry of the Attorney General (MAG)
Background: Since 1999, Marc has been the Client Services Officer with the East Regional Office, Court Operations, Court Services Division, Ministry of the Attorney General (MAG); Marc manages the Region’s Client Service Function.
In October 1994, Marc began his career as a public servant with the Ontario Public Service (OPS). He has held several positions with the Family Justice Services Division, Court Services Division and the Communications Branch, all within the Ministry of the Attorney General (MAG).
Marc has taken a keen interest in the Quality Service Initiatives set out by the Ministry and the Ontario Public Service (OPS). He has actively participated in the MAG Quality Service Project – as an assessor in the Quality Service Assessment Project and as a member of the Priority Improvement Team on Internal Communications. He remains a standing member of the Court Services Division Quality Service Network (CSDQSN).
Marc was just recently been awarded with the Ministry Employee Recognition Award for providing Quality Customer Service/Improved Stakeholder Relations.
He is a graduate of the University of Toronto where he pursued undergraduate studies in Political Science and History and has taken a number of courses in Communications and in Customer Service.
Abstract: The Ontario Public Service has developed a strong reputation for the integration of quality practices into its on-going operations. Strongly supported from the top, the OPS now finds the rigors of quality embedded in its day-to-day management. Marc’s presentation focused on how the OPS Quality Service Framework and Common Service Standards were implemented in all of the courts in the province.