NCR Networking Meeting – 2002-10-24

Location: Ottawa (Hull) – Canadian General Standards Board, Grande Prairie Room, Tower ‘B’, Place du Portage.

Subject:  The Story of Excellence in Customer Service -The Story of the Ministry of Labour, Government of Ontario winning the Amethyst Award

Presentation: Not available at this time.

Speaker: Vic Pakalnis, Regional Director, Eastern Ontario, Ontario Ministry of Labour.

In December 2001, the Ministry of Labour, Government of Ontario, received the prestigious Amethyst Award for excellence in public service. Using the Common Measurement Tool and an outside polling company, the Ministry received an unprecedented 79.5% in an external customer service rating. Among enforcement agencies worldwide, this is a major achievement.