Location: NCR – Marriage Preparation Room, Ontario Provincial Court Building
Subject: “Driving Continuous Improvement in the Public Sector”.
Presentation: Not available
Speakers: David Hutton, President, David Hutton Associates
Background: David Hutton is a seasoned quality practitioner and a successful author and consultant. A former Vice President of Mitel, he has specialized since 1990 in the assessment process as a method of driving organizational improvement and change. His books include a best-seller from ASQ Quality Press “The Change Agents’ Handbook”, and the recently published title “From Baldrige to the Bottom Line”.
David’s presentation focused on the assessment process as a highly effective method of driving organizational improvement and change. David shared some of his insights from more than a decade of consulting in this field, including the government-wide implementation of quality assessments within the Ontario Public Service. This was also an opportunity to obtain a signed copy of one of David’s books.
Main topics of his presentation:
- the case for using assessments;
- the typical process;
- dos and don’ts; and
- public sector experience