Location: NCR – Marriage Preparation Room, Ontario Provincial Court Building
Subject: “The 10 Cardinal Sins of Process Improvement”.
Presentation: Not available
Speaker: Cheryl Baird, Process Improvement Consultant, Canada Customs and Revenue Agency.
Cheryl has been a Consultant with the CCRA Boot Camp for a number of years. She recently made a similar presentation during the Seminar on Process Improvement in the Public Service sponsored by the Institute for International Research.
In addition, an update was provided on the results of the program brainstorming that was held during the January meeting.