Our 2017 Theme: “Delivering World Class Public Services: from Ideas to Impact”
Please join us for a one-day event dedicated to addressing the various challenges that Public Sector organizations face in achieving Excellence in Governance. such as the implementation of an organizational Excellence Framework, the identification of suitable Quality methodologies such as Lean and Six Sigma, agility, collaboration and networking, well-being issues, alignment of strategy and operations, continuous improvement, change management, employee development and mobility, outsourcing, program management and project management.
Organizations – even public sector ones operating under fiscal and operational constraints – can thrive by applying agility and resiliency in this challenging environment using knowledge in new ways. Such organizations view people, rather than processes and products, as being the key levers of change. Human factors, such as the ability to manage stress, to adapt to change, to cope with profound organizational transformation – can make or break innovation initiatives. Learn about methods and processes that focus on quality and results-driven management to drive performance and productivity. Join us as we work together for better outcomes.
Our newly-minted Talk Show provided an option for discussions that dealt with the various aspects of our 2015 Theme, “Public Sector Transformation and the Journey to Excellence”, There was good interaction with the attendees throughout the day. Later in the afternoon, the joint CPSEN-Excellence Canada Public Sector Excellence Lifetime Achievement Award was presented to the 2015 winner, Wayne Wouters, PC. Photos above show the Talk Show personalities, CPSEN Director Paul Crookall presenting the Award to Wayne Wouters, a Professional Development session, and one of our Supporter exhibitions. An impromptu video was made of our Winner’s speech. Please click here to go to the Vimeo site and enter the password “CPSEN-984” to see the video.
Karen Ellis captured attendees’ attention as she spoke about transformation and excellence. This was followed by a new feature of our annual events brought to us by one of our professional advisors, Tabatha Soltay. We were introduced to the Talk Show – an arrangement where panelists were asked to respond to questions from the Moderator, CPSEN Director Craig Marchand. This concept was very well received by attendees who had been invited to Tweet Craig any questions they might wish the panel to discuss. We then held two sets of three Professional Development Sessions, one in the morning and the other in the afternoon.
Following the afternoon Professional Development sessions, our Closing Keynote, Lisa Sullivan, provided her insights on transformation and other thoughts for everyone to take home. To end the formal part of the program, the 2015 joint CPSEN-Excellence Canada Public Sector Excellence Lifetime Award was presented to Wayne Wouters, former Clerk of the Privy Council and Secretary to Cabinet.
Quality Management – Organizational Excellence?
Entities demonstrating organizational excellence – both public and private sector – do so as a result of strong leadership, careful planning, and the involvement of as many as possible of the people at work in the workplace. People engagements are stronger, the workforce is content, collaboration is readily apparent and innovation is one of the fundamentals exercised. Most importantly, the person or persons “owning” the process are able to help in its redesign.
Let us start with a Wikipedia entry that says “Excellence is a talent or quality which is unusually good and so surpasses ordinary standards. It is also an aimed for standard of performance.” Anyone who has undertaken to manage quality will recall the history of the Quality movement. The well-respected gurus such as Drs. Joseph Juran and W. Edwards Deming, themselves, have allowed us to move forward from excessive product inspection to Quality Assurance, then Quality Management and – ultimately – to an Excellence approach as they sought to improve the quality of goods and services in the United States and abroad. For many discriminating buyers, these days, quality is not enough. Thus, one needs to set the bar somewhat higher and promote excellence as the goal to be achieved. A Google search on “excellence” will identify a plethora of organizations anxious to help one achieve that happy state.
Why attend our 2017 Public Sector Excellence Symposium?
|Year||Overall (out of 5)|
|2014||3.8 (online rating)|
We are offering an Excellent Training and Development Opportunity. The annual Forum is not a conference but rather an interactive learning and development opportunity from which attendees will be able to take away valuable, practical information to be applied in their workplaces. The event, with its mix of keynote addresses from prominent speakers and of professional development sessions lead by field experts is an excellent learning and networking opportunity. Those considering attending our event may be interested in seeing what our attendees have thought about our Fairs since we began holding our annual events in 2007. You are invited to join your Public Sector colleagues who, year after year, have rated the annual Quality Fair very highly, including the 2015 Fair.
Anyone who has attended previous events will be able to tell their colleagues and friends about this great opportunity. We are again offering a Group rate wherein paying for four attendees allows five to attend! In addition the special Group rate applies for any number in the same Group over 5. It is therefore beneficial to assemble the Group completely before registering.
The Public Sector Excellence Symposium: An Excellent Learning Opportunity
A Great Value
Joint CPSEN-Excellence Canada Public Sector Excellence Lifetime Achievement Award
Supporters and Excellence Partners